Contact Us

Effective 5 June 2026

Have a question, found a bug, want to report an issue, or need help with billing? Here's how to reach us. We read every message and reply within 24 hours, every day of the week.

1. Best route — Help & Support form

For the fastest response, use our in-app support form. It lets us route your message to the right person and attaches helpful context (your account, the page you were on) automatically.

Go to Help & Support →

2. Email

3. What to include in your message

• The email address registered on your MootMind account (so we can find you)
• A clear description of what happened or what you need
• For bugs: the URL where it happened, what you expected vs what you saw, screenshots if possible
• For billing: the Razorpay transaction ID from your purchase email

4. Topics we handle

• Account & sign-in — password reset, email change, account closure
• Billing — payment failures, refunds, plan changes, invoice copies
• Product bugs — anything broken or behaving unexpectedly
• Feature requests — what you wish MootMind could do
• Privacy — data access, export, or deletion requests under the DPDP Act
• Press & partnerships — collaborations with law schools, moot societies, competitions

5. Business address

This address is provided for legal and compliance purposes (per Razorpay's merchant requirements). We are a digital-only product — please do not mail us physical documents; everything can be handled via email.