Refund & Cancellation Policy

Effective 17 September 2026

This policy explains how MootMind handles refunds and cancellations for its paid subscription plans and pay-per-use purchases. The rules are simple: we do not offer refunds on completed purchases, with one narrow exception where our platform failed to deliver a service you paid for.

1. Cancellation

All MootMind plans — individual (Weekly, 14-Day Moot Block, Monthly) and team (Team Weekly, Team 14-Day Moot Block) — are one-time purchases and do not auto-renew. There is nothing to cancel to stop future charges. Your access remains active for the plan's stated duration (7, 14, or 30 days). When the period ends, your account (or your project's team plan) reverts to the free tier and no further charges are made. Your existing memorials, judge rounds, tutor sessions, and Ask MootMind history remain accessible; only new AI generation pauses until you renew or buy credits.

If you would like your paid access to end before the period expires, email support@mootmind.in and we will downgrade your account immediately. Downgrading before expiry does not entitle you to a pro-rated refund under this policy (see Section 2). Your data (memorials, project workspaces, judge rounds) is retained per our Privacy Policy.

2. No refunds on completed purchases

All plan purchases (Weekly, 14-Day Moot Block, Monthly, Team Weekly, Team 14-Day Moot Block) and all pay-per-use credit purchases (individual AI Memorial credits, AI Tutor sessions, AI Judge rounds, Ask MootMind research queries) are final and non-refundable once the payment is processed. This applies whether you have used any of the credits or none of them, whether the plan period has expired or is still active, and whether you found the output useful or not.

Two reasons this policy is what it is: (a) every AI generation triggers real-time third-party AI-compute cost that MootMind incurs and cannot recover once spent; (b) unused plan credits do not have resale value we can recycle to another customer, so a pro-rated refund would come straight out of the operator's pocket without any offsetting return. We would rather keep prices affordable for students than build refund costs into them — the trade-off is that we cannot also refund them.

3. Exception — payment succeeded, service not delivered

The only category eligible for a refund is a technical failure on our side where your payment was captured by Razorpay but the paid service was not delivered to you. Examples:

• You paid for a memorial credit, the credit was applied to your account, but the memorial generator failed to produce any output (a real server error, not a partial or unsatisfying result).
• You paid for a plan but our system failed to activate it on your account (the plan never appeared, quotas never reset).
• A duplicate charge was recorded by Razorpay for a single intended purchase.

In these cases, email support@mootmind.in within 7 calendar days of the payment, quoting the Razorpay transaction ID. We will investigate and, if the failure is confirmed on our side, either retry the operation at no extra cost or issue a full refund to the original payment method. We respond within 24 hours.

A partial output (some sections generated, some missing), a memorial you didn't like, an AI answer you disagree with, or a change of mind after the paid feature has been used do not qualify under this exception. Section 2 governs those cases.

4. How eligible refunds are processed

Where a refund is approved under Section 3, it is issued through Razorpay back to the original payment method:

• Credit / debit card — credited back within 5–10 business days, depending on your card issuer
• UPI — credited back within 3–5 business days
• Net banking — credited back within 5–7 business days
• Wallets — credited back within 3–5 business days

We cannot refund to a different account or payment method than the one originally used. If your card has expired or been replaced, please contact your bank — they handle the rerouting.

5. Purchases made before 17 September 2026

This policy applies to purchases made on or after 17 September 2026. Purchases completed before that date remain governed by the earlier Refund & Cancellation Policy that was in force at the time of the purchase (which offered a 7-day pro-rated refund window on plans). If you made a purchase before 17 September 2026and want to invoke the earlier policy, email support@mootmind.in with the transaction ID and we will honour the terms that applied at the time.

6. Chargebacks and disputes

If you believe we have misapplied this policy, reply to our refund decision email and we will review the case again with a fresh pair of eyes within 24 hours. We'd much rather resolve things directly than have you raise a chargeback with your bank — chargebacks cost us the disputed amount plus a bank penalty even when the underlying purchase was validly completed, and repeated bad-faith chargebacks may result in the affected account being suspended for a breach of our Terms of Service.