Refund & Cancellation Policy

Effective 8 July 2026

This policy explains how and when MootMind processes refunds and cancellations for its paid subscription plans and pay-per-use purchases. We've kept the rules simple and predictable.

1. Cancellation

Our paid plans (Weekly, 14-Day Moot Block, and Monthly) are one-time purchases and do not auto-renew — there is nothing to cancel to stop future charges. Your access remains active for the plan's stated duration (7, 14, or 30 days). When the period ends, your account automatically reverts to the Free plan and no further charges are made.

If you would like your paid access to end before the period expires, email support@mootmind.in and we will downgrade your account immediately. Your data (memorials, project workspaces, judge rounds) is retained per our Privacy Policy.

2. Refund for plan purchases

7-day pro-rated refund window

If you request a refund within 7 calendar days of your initial plan purchase (Weekly, 14-Day Moot Block, or Monthly), we will issue a pro-rated refund based on both the unused portion of the plan duration and the paid features you have not yet used. Weekly plans, by their nature, are refunded only if requested within 24 hours of purchase and no paid features have been used.

Example: you buy the 14-Day Moot Block on day 1 for ₹699 and request a refund on day 5 with no memorials, tutor sessions, judge rounds, or Ask MootMind queries used. We refund ₹699 × ((14 − 5) ÷ 14) ≈ ₹449 (the value of 5 days deducted). If you have used any paid features, the value of those features (calculated at the overage rate) is also deducted. The exact calculation appears in your refund confirmation email.

After 7 days

After the 7-day window, plan payments are non-refundable. Since our plans do not auto-renew, no further charge will occur — the plan simply ends on its scheduled expiry date.

3. Refund for pay-per-use purchases

Pay-per-use overage purchases (additional AI memorials, AI Tutor sessions, AI Judge rounds, and Ask MootMind queries beyond your plan's monthly limit) are non-refundable once delivered. The unit is considered delivered the moment the corresponding AI output is generated and returned to you.

If a pay-per-use charge succeeded but no output was delivered to you (technical failure on our side), we will either retry the operation at no extra cost or refund the charge in full. Email support@mootmind.in with the transaction ID and we'll resolve it within 24 hours.

4. How refunds are processed

Approved refunds are issued through Razorpay back to the original payment method:

• Credit / debit card — credited back within 5–10 business days, depending on your card issuer
• UPI — credited back within 3–5 business days
• Net banking — credited back within 5–7 business days
• Wallets — credited back within 3–5 business days

We cannot refund to a different account or payment method than the one originally used. If your card has expired or been replaced, please contact your bank — they handle the rerouting.

5. How to request a refund

Email support@mootmind.in with:

• The email address registered on your MootMind account
• The Razorpay transaction ID (in your purchase confirmation email)
• The reason for the refund (optional, but helpful for us to improve)

We'll confirm within 24 hours and, if approved, initiate the refund the same day.

6. Exceptions

We may decline a refund request if:

• The request is outside the 7-day window for plan refunds
• The pay-per-use unit has already been delivered (output generated)
• We have reason to believe the account has been used in violation of our Terms of Service (account abuse, sharing, fraud)
• You have requested and received refunds repeatedly without continued use of the Services

7. Disputes

If you disagree with a refund decision, reply to the refund email and we'll review again with a fresh pair of eyes within 24 hours. We'd much rather resolve things directly than have you raise a chargeback with your bank.